Privacy policy

CallCare is firmly committed to the security and protection of the personal integrity of our Users of the Services and their contacts.
This Privacy Policy describes what personal information You may share with CallCare, as data controller, and other Users when activating and using the CallCare Services, how CallCare receives, collects and uses this data and how You may opt-out at any time, altogether preventing use of the data shared via the Services.

Information Collected and Received

Installation and Use
When you install and use the CallCare Apps, CallCare will collect, process and retain personal information from You and any devices You may use in Your interaction with our Services. This information may include the following: geo-location, Your IP address, device ID or unique identifier, device manufacturer and type, device and hardware settings, ID for advertising, ad data, operating system, operator, IMSI, connection information, screen resolution, usage statistics, device log and event information, incoming and outgoing calls and messages, times and date of calls, duration of calls, version of the CallCare Apps You use and other information based on Your interaction with our Services. CallCare may use the information collected from, and in connection with, all of our services to provide, maintain, and improve them, to develop new ones, and to protect CallCare and its users. CallCare also may use this information to provide you with tailored content, such as search results and advertisements more relevant to You.

User Profile
Where the User registers a user profile in the CallCare Apps and via SMS verification confirms being the holder of a certain number, the information up-loaded to the profile section of the CallCare Apps will be received and stored by CallCare until the User changes or deletes such data or terminates the Services. Compulsory information when creating a profile page is the User’s first name, last name and phone number and additional information that may be provided at the User’s option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message. CallCare may supplement the information provided or collected with information from third parties and add it to information provided by You. For example, collection and use of demographic information that is publicly available and additional contact information as allowed by applicable national laws.

Identifiers
In addition, You may provide us with Your user identifier information regarding certain third party services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the application to interoperate with such third party services. In that case CallCare will store and process also that information (and also a mapped photo where applicable), for as long as You use the Services and will not use this information for any other purpose than required in order to obtain interoperability and functionality in relation to such third party services. Please note that we never store any passwords to the mentioned third party services.

Contact Information
Where the CallCare Apps are obtained from other sources than Apple App Store or Google Play, You may share the names, numbers and email addresses contained in Your device’s address book (“Contact Information”) with CallCare for the purpose described below under Enhanced Search. If you provide us with personal information about someone else, you confirm that they are aware that You have provided their data and that they consent to our processing of their data according to our Privacy Policy.
Where the CallCare Apps are obtained from Apple App Store or Google Play, we will only use permitted Contact Information to make our Services more relevant to You and Your engagement with the CallCare community.

In addition to Contact Information, if You choose to activate use of a third party social network service, such as Facebook, Google+, LinkedIn or Twitter, within the CallCare Apps, CallCare may up-load, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.

Please note that no other Contact Information than the phone numbers and thereto attached names and email addresses will be received, stored and used from the User’s address book. Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be stored or used by CallCare. Addresses, passwords and credit card numbers and any other similar information will automatically be prevented from being entered into the CallCare database by our safety algorithms, that filters any numbers and other information stored in the phone book in a number sequence not compatible with that used for telephone numbers. Please also note that if You have shared information and changed Your mind, You can easily opt-out to render your entire Contact Information unavailable for search in the database for Enhanced Search.

Use, Sharing and Disclosure of User and Contact Information

Information related to the User or Contact Information will be used to:

(a) display the name associated with a certain number at a manual number search against the CallCare database,

(b) automatically display the caller’s name when a call is received, as enabled by the Enhanced Search functionality, as described below, to Users who have activated that functionality, and indicate possible common connections with the caller or when an incoming call may be spam,

(c) display the “who viewed my profile” and “availability” functionalities of the Services,

(d) provide selected CallCare partners with limited information in order to enhance user experience, service functionality and data accuracy, provided that these partners adhere to strict confidentiality provisions no less protective of your rights than the Terms of Service and this Privacy Policy,

(e) enable the CallCare Name Search, as described below, to Users who have activated that functionality,

(f) contact You from CallCare for verification purposes or with information pertaining to the Services, e.g. newsletter e-mails and similar notifications, and verify provided User Profile information with third party providers,

(g) deliver messages through the Truemessenger app,

(h) enable You to use and share Your user information in connection with Your use of third party services,

(i) customize, maintain, measure, improve our Services and develop new ones,

(j) personalize, measure and improve our advertising and use geo-location information to provide You with location based information and services (such as more relevant advertising, search results and other personalized content).

Miscellaneous
In addition to the above CallCare may disclose information related to the Users and Contact Information if we believe such action is necessary to:

(a) comply with the law, or legal process served on us;

(b) protect and defend our rights or property (including the enforcement of our agreements); or

(c) act in urgent circumstances to protect the personal safety of Users or members of the public.

CallCare may share Your personal data with trusted third party service providers and partners. CallCare will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

The following is a description of how CallCare may share information about You with trusted third party partners:

1. CallCare uses a third party partner company in order to send You or a third party you wish to contact SMS when you use the Services. In order to send you the SMS, we send the third party company Your and the relevant third party’s phone numbers. This third party SMS partner is contractually obligated only to use these phone numbers for the transmission of requested SMS.

2. CallCare may use Push Notification Services to notify you about up-dates and important information. In such cases, Your phone number may be part of the notification. This message is sent to the push notification service provider, for delivery to Your device. You may, however, at any time-opt out or disable push notifications in the CallCare Apps.

3. CallCare may allow you to use third party services to create your user profile or log in to use our Services, share information with such third parties, or to connect your user profile with the respective third parties. Those third parties may automatically provide us with access to certain personal information retained by them about You (e.g., content viewed by you, content liked by You and information about the advertisements you have been shown or may have clicked on). You control the personal information You allow us to have access to through the privacy settings on the respective third party service and the permissions You give us when You grant us access to the personal information about You retained by the respective third party service. By associating an account managed by a third party with Your CallCare user profile and authorizing us to have access to this information, You agree that we may collect, use and retain the information provided by these third party services in accordance with this Privacy Policy.

4. For the provision of free versions of the Services, CallCare may also collaborate with a few selected third party advertising networks, which in such case may be provided limited information related to the freemium User’s device (but no other User or Contact Information).

5. CallCare, or a third party on its behalf, may collect and use your email address, telephone number and ID for advertising (including, but not limited to, content viewed by you, content you have commented on and information about the advertisements you have been shown or may have clicked on) through the CallCare Apps and share this information with third party advertisers and networks. Such third parties may use this information and information collected from other sources in order to provide measurement services and targeted ads. You can limit or opt-out of the collection and use of Your information for ad targeting by third parties via Your device settings.

The submission of Contact Information by You and the processing thereof by CallCare is constitutionally protected under the applicable law. CallCare may, however, disclose information contained in the Service and about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary, always provided, of course, it is also lawful.

CallCare may from time to time ask you to provide information on your experiences from using the CallCare Services, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms or any surveys that You accept to take part in is used for the purposes of reviewing this feedback and improving the CallCare software, products and websites.

Cookies and Automatically Collected Information
The CallCare Website may use so called “Cookies” in connection with the Services. Cookies are pieces of information stored on Your computer's hard drive and/or other device’s browser that enables CallCare to keep Your login session for thirty days. The use of Cookies is standard practice. Cookies do not enable any access to and/or inspection of other information on Your computer or other device. If You do not wish to receive cookies, or wish to be notified of when they are placed, You may set your web browser to do so, if your browser so permits. Please understand that if Cookies are turned off, You may not be able to obtain full functionality in certain parts of the Services.

The CallCare website and the CallCare Apps use Google Analytics, a web analytics solution by Google. Google Analytics also adds cookies to Your computer or mobile device when You visit our website or interact with certain parts of the CallCare Apps and collects usage information to create statistics for CallCare. See Google's privacy policy for details.

The CallCare website also embeds badges from the social networking sites Facebook, Google­+ and Twitter. The badges may add cookies to Your computer or mobile device when You use the Services and have enabled Facebook connection. See Facebook’s privacy policy, Google’s privacy policy and Twitter’s privacy policy for details.

CallCare servers may automatically collect data about Your Internet address when You use the CallCare Services. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to Your computer or other device by Your Internet service provider whenever You are on the Internet. When You request pages from the Services, our servers may log Your IP Address and, if applicable, Your domain name. Your IP Address is used to help identify You and to gather demographic information about our Users as a whole. CallCare’s servers may also record the referring page that linked you to CallCare (e.g. another web site or a search engine); the pages You visit on the Services; the web site you visit after CallCare’s web site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms You have entered on this web site or a referral site; and other Web usage activity and data logged by CallCare’s servers. CallCare uses this information for internal system administration, to help diagnose problems with servers, and to administer our Services. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.

Information Security
In order to provide the CallCare Services, CallCare may transfer, process and store personal data in a number of countries. CallCare may also subcontract processing of Your information to third parties located in countries other than Your home country. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to and processed in a country outside of the EEA, which may not provide the same level of protection for personal data as within the EEA. You acknowledge and agree that CallCare may transfer Your personal data as described above for purposes consistent with this Privacy Policy. We take all reasonable precaution to protect Your information, Contact Information and other Content from misuse, loss and unauthorized access. Although we cannot guarantee this information will not be subject to unauthorized access, CallCare has physical, electronic, and procedural safeguards in place to protect it. The Information is stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Accuracy of Collected Information
CallCare may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated information retained by CallCare in connection with the operation of the Services. You have always the right to know what information is stored about You and have any data corrected or deleted on Your request, which should be submitted in accordance with our contact details below.
The accuracy and security of information concerning the Users and their contacts are CallCare’s highest priority and they are free to opt-in or opt-out of the Services at any time. You can delist Your telephone number from the CallCare database via a request directly on the CallCare website and if You choose to disable the Enhanced Search functionality or the CallCare Apps itself, all Contact Information will be made unavailable for search in the CallCare database.

Minors
CallCare Services are not intended for or designed to attract anyone under the age of 13 and CallCare does not intentionally or knowingly collect personal information in the Services from anyone under that age. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

Changes to this Privacy Policy
CallCare may at any time with or without a separate notice change this Privacy Policy, and You are encouraged to review this Policy from time to time. In case of substantial changes, CallCare notifies the Users by push notice or via notice on the CallCare website.

Contact
If You have any additional questions about CallCare’s Privacy Policy or want to make a request regarding certain information, You are encouraged to contact CallCare. The contact information is:

Sweetech Consulting HB, Reg. No. 969759-1957, Norra Skjutbanegatan 23A, 723 39 Västerås, Sweden.

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